General Information

Available at Warehouse

• This title is in stock* at one of our distributor’s warehouses and we are able to acquire it on behalf of the customer.
• Delivery Estimate: 3-4 weeks or 4-6 weeks if replacement copies are needed due to damages or misshipments. It is our goal to have these orders shipped out as soon as possible, but ultimately it takes as long as it takes. We appreciate your patience and promise that it will be worth the wait!

In Stock

• This title is in stock at Merry Manga Company! The quantity that we have available is denoted by the number in parantheses shown on the title’s product page.
• Delivery Estimate: Less than 2 weeks if your order consists solely of In Stock items. We can typically ship orders consisting solely of In Stock items within 2 business days.

Backorder

• This title is awaiting a reprint and currently unavailable with our distributors. Backordering will secure your copy from the next print run. For more information, read our Backorders section below.

Preorder

• This is an unreleased title available for preordering. Preordering will secure your copy from the first print run, exclusions apply. For more information, read our Preorders policy section below.

Out of Stock

• This title could be awaiting a reprint or is no longer available with our distributors for the foreseeable future. Out of Stock titles cannot be ordered.

*Additional Info: Inventory status can change by the minute for high demand or low stock titles. For more information, read the Backorders section below.

Due to having an extremely small staff at this time, we do not automatically provide order updates while your order is in processing. It is our goal to ship orders out as quickly and sensibly as possible, but it is worth noting that we are a very small and young business and factors such as needing replacements for damaged items, preorder delays, warehouse workload, our current amount of orders, the health of our staff, etc. can delay the shipment of your orders.

If you’re ever curious about the status of your order, please reach out through email at any time by replying to your order confirmation email, using the Contact Us form, or emailing us at info@merrymanga.com.

MERRY20 = Receive 20% off “Available at Warehouse” stock.

• For more information on ordering “Available at Warehouse” titles with us, please see the Inventory Status Definitions and Delivery Times section on this page.

Points and Rewards is a free new feature and is currently in testing. Points offerings are subject to change at any time.

Currently users may earn 1 point per $8 item, 2 points per $16 item, etc. purchased.

Current ways to earn bonus points:

• Complete your profile.
• Leave a review of a book you’ve read.
• Have a friend successfully make a purchase through your referral link.
• Place multiple orders.

View your Points by going to your Account and clicking the Rewards tab.

Points may be redeemed at Checkout at a rate of 1 point = $0.10.

Shipping is free for orders greater than $85, otherwise the customer is responsible for paying a flat shipping fee of $5.50.

Orders are packaged securely and sensibly in a box with packing paper and occasionally other packaging materials.

Orders are shipped through USPS or UPS at our discretion and can only be shipped to the address you, the customer, provides when ordering. If you need to update your shipping address, please contact us as soon as possible using the Contact Us form or by emailing info@merrymanga.com

Orders are only shipped once we have acquired all available titles, so please plan your orders accordingly. For larger orders, partial shipments of available items may occur solely at our discretion. In this case, your order will be split up and the changes will be shown on your Orders page.

Preorders for all available titles close 8 days prior to release. At that time, those titles will be marked as Available at Warehouse. We tend to stock extras of highly anticipated titles, so whenever they arrive they will be added to our In Stock inventory.

For timely delivery, we recommend preordering at least 2 weeks prior to release.

We enjoy seeing our customers receive new titles when they want them, so we recommend customers consider release dates when placing an order. We will not ship an order until all items are in stock, so please plan your order accordingly.

Release dates are subject to change due to delays. If a title is significantly delayed, we will cancel it so that it doesn’t hold up your order.

Please also consider that we have limited space to hold orders, so depending on order size and other factors, we may have to cancel preorders that are several weeks away if the rest of your order is ready to ship and we’re unable to justify an additional shipment of those preorders.

• Example: You place an order for 15 titles. 14 titles are ready to ship, but 1 title doesn’t release for another 3 weeks. We will have to cancel this title and issue a refund unless you have another order in processing that will be ready around that time.

For several small or independent publishers, release dates are often subject to delays. For a list of these publishers, see Distributor 4 in the Publishers and Distribution section below.

Titles marked as “Available at Warehouse” could end up on backorder at any given time. When this happens, it means that our distributor does not have enough copies remaining to fulfill our order and we’ll likely have to wait for the next printing until we’re able to acquire more copies.

If any title(s) in your order ends up on backorder, we will cancel and refund the backordered title(s) as soon as the rest of your order is ready to ship. If you have multiple orders, we may leave the backordered title(s) active until your last open order is ready to ship.

Backordered titles may be canceled by the customer at any time by reaching out to us via our contact form or by email (info@merrymanga.com); however, if the warehouse has begun processing items in your order then we will be unable to cancel those specific items.

For orders of Available at Warehouse titles, customers may cancel titles only if our distributors have not started preparing your order. If you would like to request to cancel any titles in your order, please use the contact us form or reply to your order confirmation email as soon as possible. Most titles are committed by our distributors within 48 hours, so the timeframe to cancel is often slim.

For orders of titles on Backorder or Preorder, cancellations may be accepted at any time as long as our distributors have not started preparing your order.

Merry Manga Co. also reserves the right to cancel any items or orders at any time. For more info, see Terms and Conditions

Our quality control process: We inspect every shipment of books we receive for incidental damages and significant printing issues (external only). In the case that a book in your order does not meet our expectations, we will attempt to acquire a better copy if practicable. We will occasionally need to cancel damaged titles to move orders along. In this case, as long as the stock status is still Available at Warehouse, you may reorder it.

What to expect: All of the titles we sell are brand new from the publishers’ distributors. We try to get our hands on the best possible prints for our customers, but there is very little we can do about common manufacturing defects. All of the titles we sell our subject to these common defects. These defects include, but are not limited to:

• slightly misaligned cover and/or spine art;
• small dents to the cover and/or spine;
• small tears near the top or bottom of the spine;
• small crimps and/or creases to the cover or pages;
• general wear, dust, smudging, and/or yellowing from long-term distributor warehouse storage.

If you ever receive a book that doesn’t meet your expectations, please make us aware of it by submitting a support case. We are unable to provide an exchange or refund for printing issues, but please email us pictures of the issues with your book and we’ll do our best to make things right.

We currently source over 17,000 titles from 4 distributors that operate Monday-Friday every week, excluding federal holidays, extreme weather events, etc. It is worth noting that if your order contains titles from multiple distributors, it is likely to take a little longer.

Here is the core lineup of publishers that we offer:

Distributor 1

SuBLime | Viz Media | Udon

Distributor 2

Dark Horse | Inklore | Kodansha | Seven Seas | Square Enix | Titan | Tokyopop | Vertical | WEBTOON Unscrolled

Distributor 3

Ize Press | J-Novel Club (JNC) | Kana | Yen On | Yen Press

Distributor 4

Ablaze | Alien Books | Drawn & Quarterly | Denpa | Fantagraphics | Kuma | One Peace | PIE International | SMUDGE | Tuttle

Independent

Glacier Bay Books | Last Gasp | Star Fruit Books

All orders regardless of status (backorder, preorder, etc.) are charged at checkout. Payment is only accepted through the payment methods listed during checkout:

Debit / Credit / Paypal / Venmo / Apple Pay / Google Pay

Paypal Pay Later is also available.

Insurance is provided through Route and automatically applied at checkout. If you do not want to insure your order, you can opt out at checkout.

Merry Manga Co. does not take any responsibility for your package once it is in scanned in by the shipping carrier. However, we do our best to minimize incidental damages by packaging your order securely.

For more information on Route Insurance, you may view their Shipping Protection Policies.

For any items believed to have been damaged in transit, please submit a claim through Route if you purchased insurance. We do not accept returns for damaged items.

Insurance Tips: If your package arrives damaged, we recommend taking photos of all sides of the package prior to opening it. After opening, take a photo of the contents of the package prior to unpacking. Once unpacked, if damage is noted on any items that were ordered, take photos of the damage from multiple angles. All of these photos should help speed up the Route claim process.

For any items missing from your order, please contact us so that we can find a resolution.

If the entire order goes missing during transit or damage to the package occurred in transit resulting in missing items, customers will need to contact the shipping carrier (typically USPS or UPS) to file a claim and acquire proof that the shipment is lost. Once proof is acquired, please submit a claim through Route, if purchased. Merry Manga Co. is not responsible for packages once they’re scanned in by shipping carriers.

We do not offer returns under any circumstance. Please be absolutely certain that you want all items in your cart prior to checking out.

State of Georgia Residents: We will automatically calculate the sales tax for your order during checkout based on your shipping address.

We are unable to accept orders outside of the US and Puerto Rico at this time.