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General Information

Merry Manga Company’s focus is to offer discounted pricing and superior fulfillment services to bulk buyers in exchange for slightly longer delivery times than what you may be used to.

As the business grows through 2024 and beyond, we plan to continuously reinvest until we are able to move the business into a bigger space that will allow us to provide even better service to collectors by stocking more of your favorite titles, hiring new employees, and maximizing the efficiency of our operation.

How ordering with us works:

  1. Once you place an order, we order those titles from our distributors as soon as practicable.
  2. We receive those items typically within 10 business days, depending on warehouse workload.
  3. We check your items for any damages or significant printing issues. See Misprints and Quality Control section below for more info.
  4. We carefully package and ship your order when it is complete. See Shipping section below for more info.

Merry Manga Co. Info & Policies

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Inventory Status Definitions and Delivery Times

Available at Warehouse

  • This title is in stock* at one of our distributor’s warehouses and we are able to acquire it on behalf of the customer.
  • Delivery Time: ~3 weeks or 4-6 weeks if replacement copies are needed.

In Stock

  • This title is in stock at Merry Manga Company! The quantity that we have available is denoted by the number in parantheses shown on the title’s product page.
  • Delivery Time: Less than 2 weeks if your order consists solely of In Stock items.

Backorder

  • This title is awaiting a reprint and currently unavailable with our distributors. Backordering will secure your copy of the next print run. For more information, read our Backorders section below.

Preorder

  • This is an unreleased title available for preordering. Preordering will secure your copy from the first print run, exclusions apply. For more information, read our Preorders policy section below.

Out of Stock

  • This title could be awaiting a reprint or is no longer available with our distributors for the foreseeable future. Out of Stock titles cannot be ordered.

*Additional Info: Inventory status can change by the minute for high demand or low stock titles. For more information, read the Backorders section below.

Shipping

Shipping is free for orders greater than $100, otherwise the customer is responsible for paying a flat shipping fee of $5.50.

Orders are packaged securely in a box with packing paper and occasionally other packaging materials.

Orders are shipped through USPS or UPS at our discretion.

Orders are only shipped once we have acquired all available titles, so please plan your orders accordingly. For larger orders, partial shipments of available items may occur solely at our discretion. In this case, your order will be split up and the changes will be shown on your Orders page.

Preorders

Customers who want new releases on or around the release date should preorder items 3 weeks (or more) prior to release. For items ordered less than 3 weeks prior to their release date, we cannot 100% guarantee that we’ll be able to stock copies from the first print run if demand for those items is high, although this issue is extremely rare. We sometimes order extra of highly anticipated new releases so that we can help out any customers that are late to the party, but quantities may be limited.

We want to see our customers receive new titles around their release dates, so we recommend customers consider release dates when placing an order. We typically won’t ship an order until all items are in stock, so please plan your order accordingly.

Release dates are subject to change due to delays. If a title is significantly delayed, we will cancel it so that it doesn’t hold up your order.

Backorders

Titles marked as “Available at Warehouse” could end up on backorder at any given time. When this happens, it means that our distributor does not have enough copies remaining to fulfill our order and we’ll likely have to wait for the next printing until we’re able to acquire more copies.

If any title(s) in your order ends up on backorder, we will cancel and refund the backordered title(s) as soon as the rest of your order is ready to ship. If you have multiple orders, we may leave the backordered title(s) active until your last open order is ready to ship.

Backordered titles may be canceled by the customer at any time by reaching out to us via our contact form or by email; however, if the warehouse has begun processing items in your order then we will be unable to cancel those specific items.

Cancellations

For orders of Available at Warehouse items, customers may cancel items only if our distributors have not started preparing your order. If you would like to request to cancel items in your order, please submit a support case or reply to your order confirmation email as soon as possible. Most items are committed by our distributors within 24 hours, so the timeframe to cancel is slim.

For orders of items on Backorder or Preorder, cancellations may be accepted at any time as long as our distributors have not started preparing your order.

Merry Manga Co. also reserves the right to cancel any items or orders at any time. For more info, see Terms and Conditions

Payment

All orders regardless of status (backorder, preorder, etc.) are charged at checkout. Payment is only accepted through the payment methods listed during checkout:

Debit / Credit / Paypal / Venmo

Paypal Pay Later is also available.

Insurance

Insurance is provided through Route and automatically applied at checkout. If you do not want to insure your order, you can opt out at checkout.

Merry Manga Co. does not take any responsibility for your package once it is in scanned in by the shipping carrier. However, we do our best to minimize incidental damages by packaging your order securely.

Misprints and Quality Control

Collectors old and new to the industry should know that printing errors (small flaws that occur during the printing/binding process) are common. At Merry Manga, our stance is that no book can ever be perfect; however, we strive to make publishers aware of significant printing errors and damages.

If you ever receive a book that doesn’t meet your expectations, please make us aware of it by submitting a support case. We are unable to provide an exchange for misprints, but we are happy to work with you and come to a resolution.

Our quality control process: We inspect every shipment of books we receive for incidental damages and significant printing issues (external only). In the case that a book does not meet our expectations and was aquired to fulfill a customer’s order, their order will be delayed until we’re able to acquire a replacement.

Damaged Items

For any items believed to have been damaged in transit, please submit a claim through Route if you purchased insurance. We do not accept returns for damaged items.

Insurance Tips: If your package arrives damaged, we recommend taking photos of all sides of the package prior to opening it. After opening, take a photo of the contents of the package prior to unpacking. Once unpacked, if damage is noted on any items that were ordered, take photos of the damage from multiple angles. All of these photos should help speed up the Route claim process.

Missing Items

For any items missing from your order, please submit a support case so that we can find a resolution. If the entire order goes missing during transit or damage to the package occurred in transit resulting in missing items, customers will need to contact the shipping carrier (typically USPS or UPS) to file a claim and acquire proof that the shipment is lost. Once proof is acquired, please submit a claim through Route, if purchased. Merry Manga Co. is not responsible for packages once they’re scanned in by shipping carriers.

Returns

We do not offer returns under any circumstance. Please be absolutely certain that you want all items in your cart prior to checking out.

Sales Tax

State of Georgia Residents: We will automatically calculate the sales tax for your order during checkout based on your shipping address.

International Orders

Unfortunately we are unable to accept orders outside of the US and Puerto Rico at this time.

Publishers We Offer

Full Catalog Available

Dark Horse, Kodansha, Ize Press, Seven Seas, Square Enix, SuBLime, Titan, Vertical, Viz Media, Yen On, Yen Press

Limited Availability

Ablaze, Alien Books, Denpa, Drawn + Quarterly, Glacier Bay, J-Novel Club, Kuma, One Peace, PIE International, Star Fruit, Tuttle